Real people answer every message — before you buy and after. Email and the contact form are answered around the clock; most messages get a reply within one hour.
Check your spam or promotions folder first — automated emails sometimes land there. Still nothing after 15 minutes? Send the form below with your order number and we resend it right away.
Most activation errors are a typo or an edition mismatch, fixed in minutes. Follow the step-by-step activation guide, and if it still fails, send us the exact error code.
Every order is covered by the 180-day money-back guarantee. Email your order number and the reason — approved refunds go back to your original payment method.
Delivery speed, worldwide activation, business licensing, Office without a subscription — the FAQ answers the most-asked questions instantly.
Your order number (in your confirmation email) · the product name · for activation problems, the exact error message or code · a screenshot if you have one. With those, most issues are solved in a single reply.
US: +1 (307) 219-0165 · UK: +44 7883 230 520 — Mon to Sun, 9:30 AM–6:30 PM GMT
Support@kymakers.com — answered 24/7, every day of the year
Email and contact form: 24/7. Phone lines: Mon to Sun, 9:30 AM–6:30 PM GMT
KYMakers is operated by Makers Unity LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.
Email and contact-form messages are answered 24/7. Most customers hear back within one hour; complex licensing questions can take a few hours. Phone lines run Mon to Sun, 9:30 AM–6:30 PM GMT.
Check your spam folder for our reply, and make sure you wrote from the email used on your order. You can also resend via the contact form here — it reaches the same team and creates a tracked ticket.
Yes — pre-sale questions are welcome. Tell us what you need (home PC, Mac, business fleet, server) and we will point you to the exact edition, including whether a cheaper edition covers you. No upselling: the right key is the one you keep.
Yes. For multi-PC packs, Windows Server per-core sizing, RDS CALs or SQL Server licensing, mention your setup in the message and our team will map the licensing with you before you spend anything.
